Ellington Solutions is seeking out qualified candidates that will:
• Ensure real-time visibility into the status and performance of IT services, minimizing downtime, and facilitating proactive incident management.
• Set up and configure Splunk ITSI, which includes services, entities, KPIs, and glass tables.
• Develop and oversee IT service models that connect infrastructure components to business services.
• Establish and refine Key Performance Indicators (KPIs) to monitor the health of systems and services.
• Create Glass Tables and dashboards that deliver real-time visual insights for different teams within the organization.
• Implement workflows for episode reviews to consolidate related alerts and decrease alert noise.
• Design and utilize anomaly detection models and baseline thresholds for proactive notifications.
• Integrate ITSI with alerting and ITSM tools (e.g., ServiceNow) to automate incident response.
• Install and configure the Machine Learning Toolkit (MLTK) for Splunk.
• Develop and train adaptive thresholding for services.
• Work collaboratively with infrastructure, application, and other teams to onboard data sources and enhance service visibility.
• Monitor and enhance the performance and scalability of the ITSI environment.
• Document the architecture, KPIs, service definitions, and procedures.
• Install and configure content packs.
Requirements
The qualified candidate will have:
• U.S. Citizenship (Required)
• Minimum of Secret Clearance (Required)
• Experience with Splunk Core
• A minimum of two (2) to five (5) years in Splunk administration, with a specific focus on ITSI or service monitoring.
• Demonstrated expertise in developing and overseeing services, KPIs, and Glass Tables within Splunk ITSI.
• Comprehensive knowledge of infrastructure and application monitoring, including the analysis of logs and metrics.
• Experience operating in enterprise IT environments such as servers, databases, and cloud platforms.
• Understanding of ITIL frameworks, including incident, problem, and change management.
• Strong skills in troubleshooting, documentation, and communication. Preferred qualifications include:
• Possession of Splunk certifications (e.g., Splunk Core Certified Admin, Splunk ITSI Certified Admin).
• Familiarity with ServiceNow or similar ITSM tools.
• Exposure to DevOps or Site Reliability Engineering (SRE) practices.
• Familiarity with machine learning-based anomaly detection and predictive analytics.
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