Job Description

Look Great and Feel AMAZING!!

V/O Med Spa West Bloomfield is looking for a amazing addition to our team! If you have management experience, a love for beauty and an infectious personality then being a Spa Manager at V/O is the place you want to be!

Position Summary (Purpose): The Spa Manager is responsible for the overall operation and performance of the spa; including ensuring that the spa meets or exceeds Guest service and sales expectations for the various services and treatments offered. The Spa Manager is responsible for developing an inspiring team and work environment, meeting all financial objectives for the spa, meeting monthly spa revenue projections as it relates to retail sales, service and treatment sales, coaching and training staff, preparing for and leading staff meeting, preparation of payroll, lead nurturing, and ensuring that expenses are maintained within the budget provided.

Primary functions include, but are not limited to:

• providing outstanding Guest service and satisfaction
• revenue generation and enhancement
• staff management and training
• payroll and inventory management
• financial management
• special events programming and marketing

Essential Behavioral Characteristics:

• Ethical• Positive attitude• Enthusiastic• Team orientation• Self-motivated• Self-directed• Empathetic• Creative
• Tenacious• Integrity• Honesty• Trustworthy• Outgoing• Detail Oriented

Essential Skills:

• Organized• Responsive• Adaptive and flexible

Qualifications:

• Responsible, options, techniques and treatment plans
• Problem Solver• Relationship oriented• Continuous improvement mentality• Effective communication• Time management/self management• Possess a thorough knowledge of spa services• Possess excellent interpersonal skills• Customer service orientation• Possess excellent conflict management skills• Possess excellent problem-solving skills• Possess a thorough knowledge of spa services• Possess excellent interpersonal skills• Comfortable consulting patients regarding cosmetic and non cosmetic treatment
• Sales-oriented

Physical/Mental Requirements:

• Standing for extended periods of time• Ability to lift at least 30lbs

Salary: $50,000/Yr + Bonus Structure (based on experience)

Work Environment: Spa environment

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