Job Description

Job Overview:
We are seeking a detail-oriented and customer-focused Remote Virtual Chat Assistant to provide real-time support and assistance to customers through live chat platforms. You will be the first point of contact for online visitors and play a crucial role in delivering exceptional customer service and support via digital communication.

Key Responsibilities:
Respond promptly and professionally to customer inquiries via live chat, email, and messaging platforms.

Provide accurate information regarding products, services, policies, and troubleshooting steps.

Assist customers with order placement, returns, account issues, and other general inquiries.

Maintain a friendly, empathetic, and positive tone in all communications.

Document customer interactions and escalate complex issues to the appropriate department.

Follow communication scripts and guidelines when necessary.

Manage multiple chat conversations simultaneously in a fast-paced environment.

Collect feedback and report recurring issues or common questions for continuous improvement.

Stay up-to-date on company offerings, promotions, and policies.

Requirements:
High school diploma or equivalent (associate or bachelor's degree preferred).

Proven experience in customer support, live chat, or similar roles.

Excellent written communication skills with strong grammar and spelling.

Fast and accurate typing skills (minimum 40 WPM recommended).

Ability to multitask and handle high chat volumes.

Comfortable working independently and remotely.

Tech-savvy with proficiency in CRM software, chat tools, and productivity platforms (e.g., Zendesk, Intercom, Slack, Google Workspace).

Strong problem-solving skills and a proactive attitude.

Preferred Qualifications:
Experience working in e-commerce, SaaS, or a tech support environment.

Bilingual or multilingual communication skills.

Familiarity with AI chatbots or automation tools.

Working Hours:
Flexible scheduling may be available.

Some weekend or evening shifts may be required depending on business needs.

Compensation:
Competitive hourly rate or salary based on experience.

Performance-based bonuses (if applicable).

Opportunities for growth and advancement.
Employment Type: Full-Time
Salary: $ 35.00 40.00 Per Hour

Job Tags

Hourly pay, Full time, Remote work, Flexible hours, Afternoon shift,

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